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SIA “V SERVICE” Privacy Policy

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Data Controller

SIA “V SERVICE” (hereinafter referred to as the Company),

Reg. No. 40003920717, Legal address: Gaigalas iela 16-1, Riga, Latvia, LV-1016, Email: vservice@inbox.lv

The purpose of this Privacy Policy is to ensure the protection and appropriate use of personal data received by the Company in accordance with applicable legislation and to provide individuals – data subjects – with information about the purposes, scope, protection, and duration of personal data processing during data collection and while processing data subjects' personal data.

Scope of the Policy

This Privacy Policy applies to the protection of privacy and personal data concerning:

  • Individuals – cooperation partners, employees, and third parties who, in connection with the provision of services, provide or disclose any information to the Company (including contact, billing account data, etc.);

  • Visitors to the Company's office and other premises and areas, including those monitored by video surveillance;

  • Users of the Company’s website;

(hereinafter collectively referred to as "Individuals").

The Company processes personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the "Regulation") and other legal acts related to privacy and data processing.

The Privacy Policy applies to data processing regardless of the form in which data is submitted, obtained, and processed.

The Company may establish additional conditions for specific types of data processing, of which the Individual will be informed at the time of providing the relevant data.

The policy applies to the full cycle of processing Personal Data within the Company, from the determination of necessary Personal Data with justification and data collection mechanisms to the archiving (within the scope specified by legal acts) or "erasure" of directly or indirectly obtained data, that is, deleting data from the Company's databases.

Purposes of Personal Data Processing

The Company processes personal data for the following purposes:

  • Provision of services and ensuring the execution of contracts. This purpose relates to service provision and execution of concluded contracts (transactions). Data processing is carried out on the basis of law and contract (transaction);

  • Preparation, conclusion, or amendment of contracts. This purpose relates to new applications for existing or new transactions, including services. Data processing is carried out on the basis of law or contract (transaction);

  • Monitoring and control of vehicles (GPS monitoring);

  • Fulfillment of contractual obligations and provision of services;

  • Promotion and distribution of services for commercial purposes;

  • Examination and processing of requests, complaints, and claims;

  • Administration of payments, debt collection, and recovery. This purpose relates to activities carried out in the context of settlements with individuals. Data processing is carried out on the basis of law and contract (transaction);

  • Maintenance and improvement of the website, collection of site visit statistics;

  • Provision of information to state authorities and operational activity entities in cases and to the extent specified by external legal acts;

  • Internal administrative purposes within the Company. This purpose relates to data processing within the group of companies for internal administrative purposes, such as conflict of interest prevention and prevention of unlawful transactions. Data processing is carried out on the basis of legitimate interest;

  • Compliance with binding legal acts. This purpose relates to the legal basis for personal data processing specified in legal acts, such as accounting, taxation, duties, etc.;

  • Organizational management, planning, and record-keeping (including administration, processes, services, information systems, personnel records, ensuring continuity of business, public relations, and social responsibility). This purpose relates to measures for integrated management of the company, including according to national and internationally recognized corporate governance principles, ensuring traceability, control, and improvement of internal processes. Data processing is carried out on the basis of law, legitimate interest, and consent;

  • Accounting/financial and tax management. This purpose relates to accounting records, tax payments, settlements, etc. Processing is carried out on the basis of law and contract (transaction);

  • Other specific purposes, of which Individuals will be informed before providing the data;

  • In any of the above cases, the Company processes Personal Data only to the extent permitted by the specific processing purpose.

Collection of Personal Data

The information collected by the Company about an Individual depends on the nature of the transaction. Information is also collected during any form of cooperation.

Information provided by the data subject (Individual), that is, when the data subject or their authorized person communicates or cooperates with the Company, for example, by concluding a contract, requesting information, or submitting an application for a specific issue or request, contacting through information channels, including social networks, attending events organized by the Company, or supported activities where photos or video recordings may be taken, about which prior information is provided.

To comply with the requirements of legal acts and ensure long-term cooperation, the Company may need to request data from publicly available registers, including databases maintained by LURSOFT – Commercial Register, Land Register, Insolvency Register, Commercial Pledge Register, etc.

Cookies may be used when visiting the Company’s website, as informed during the website visit.

Legal Basis for Personal Data Processing

  • For the conclusion and execution of contracts – to conclude a contract upon application and ensure its execution.

  • For compliance with legal obligations – to fulfill obligations or rights defined by legal acts.

  • Consent of the data subject.

  • Legitimate (lawful) interests – to pursue the Company’s legitimate (lawful) interests arising from existing obligations or a concluded contract or law:

  1. Conducting business;

  2. Ensuring the fulfillment of contractual obligations;

  3. Retaining applications and requests for services, other requests and applications, and notes, including those made orally, on the internet;

  4. Developing and improving services;

  5. Advertising services;

  6. Sending other notifications about the progress of contract execution and significant events related to contract execution;

  7. Ensuring and improving the quality of services;

  8. Administering payments;

  9. Administering unpaid payments;

  10. Seeking legal protection in state authorities and courts;

  11. Conducting video surveillance in the Company’s premises;

  12. Informing the public about its activities.

Processing and Protection of Personal Data

The Company processes and protects Personal Data using modern technological capabilities, considering existing privacy risks and reasonably available organizational, financial, and technical resources.

Categories of Recipients of Personal Data

The Company does not disclose personal data or any other information obtained during the provision of services and during the contract execution, including information about the nature, essence, etc., of the services, to third parties, except:

  • Where data needs to be provided to a third party under the contract to perform any function necessary for contract execution or delegated by law (e.g., to a bank for payment processing or service provision);

  • If explicit and unambiguous consent of the data subject is obtained;

  • To persons specified in legal acts upon their justified request, in the prescribed manner and extent;

  • In cases specified in legal acts to protect the Company's legitimate interests, such as in legal actions or other state institutions.

Disclosure of Personal Data Outside the European Union

The Company does not transfer personal data outside the European Union.

Retention of Personal Data

Personal data is retained for as long as necessary to achieve the purposes specified in this Privacy Policy unless a longer retention period is specified by legal acts. The retention period criteria are based on legal requirements, such as claim processing, legal protection, issue resolution, statute of limitations, etc., and respecting the rights of individuals, for example, determining data retention for the period in which transaction-related claims could be made, if any.

Upon expiration of the retention period, personal data is deleted or destroyed.

Rights of the Data Subject

The data subject has the right to obtain all information collected about them in any personal data processing system.

The data subject has the right to obtain information about the physical or legal persons who have received information about them from the controller within a specified period. The provided information must exclude state institutions involved in criminal proceedings, operational activity entities, or other institutions prohibited by law from disclosing such information.

The data subject is also entitled to the following information if applicable:

  • The name or title of the data controller, and address;

  • The purpose, legal basis, and method of personal data processing;

  • Recipients or categories of recipients of personal data, if any;

  • Information that the data controller intends to transfer personal data to a third country or international organization;

  • The date when the data subject's personal data was last modified, deleted, or blocked;

  • The source of the personal data, if not prohibited by law;

  • The period for which the personal data will be retained or, if not possible, the criteria used to determine that period;

  • The existence of rights to access, rectify, or delete data, or restrict processing, or the right to object to processing, as well as the right to data portability;

  • The right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal;

  • The right to lodge a complaint with a supervisory authority;

  • Whether the provision of personal data is required by law or contract, or if it is a prerequisite for entering into a contract, and the consequences of not providing such data.

Individuals may submit requests regarding their rights via email, signed with a secure electronic signature, by sending an email to vservice@inbox.lv.

Cookies Used

The Company uses cookies for statistical purposes:

Cookies can be disabled by adjusting browser settings.

Other Provisions

The Company does not engage in automated decision-making or profiling concerning individuals.

The Company reserves the right to make additions or changes to the Privacy Policy at its discretion, making it available to Individuals on the website.

Last updated: 12.07.2024.

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